January 1, 2026 – December 31, 2027

The Institute for Health and Recovery (IHR) supports people navigating complex and intersecting challenges, including substance use, trauma, mental health and medical needs, isolation, poverty and housing instability, and child welfare and justice system involvement. Our services are rooted in compassion and lived expertise, supporting people across all dimensions of identity and experience, with the goal of helping people heal, thrive, and strengthen their relationships with loved ones.

We know that with hope, support, and meaningful connection to others, recovery and healing are possible for every person.

This strategic plan will guide our work as we continue to build on our 35-year history of advancing resiliency, recovery, compassion, equity, and social justice.

Strategic Priority 1

Cultivate and sustain an effective, diverse, and engaged workforce.

Workforce Goals

1. Create trainings and resources to support IHR staff in supervisory roles with developing their skills, knowledge, and confidence.
2. Increase transparency and equity of talent management practice, including compensation, role classifications, growth pathways, productivity and performance measures, and professional development.
3. Improve recruitment and retention of great staff with varied expertise, including lived and living expertise and linguistic and cultural diversity through targeted recruitment and ongoing attention to organizational climate and equity, and staff members’ experience of belonging and support.

Strategic Priority 2

Strengthen IHR’s engagement with the people and communities that we serve and increase connection and collaboration across IHR.

Engagement Goals

1. Establish a Client Advisory Board (CAB) to provide ongoing input into all aspects of IHR’s adult and family programs and services.
2. Establish a Youth Advisory Board to provide ongoing input into all aspects of IHR’s youth programming.
3. Engage staff in reviewing and updating IHR’s Principles of Relationship and increasing opportunities to review, discuss, and apply these principles.
4. Increase opportunities for staff to connect and have fun together.
5. Deepen IHR’s connection to the communities in which we already work.
6. Develop and implement plans for advancing health equity across IHR’s programs and services.

Strategic Priority 3

Strengthen infrastructure to support IHR’s mission focus, measure impact, advance equity, and increase accountability and efficiency.

Infrastructure Goals

1. Select and implement a new Electronic Health Record (EHR) system to meet IHR’s direct service, billing, and reporting needs.
2. Refine internal communications systems to increase efficiency and transparency.
3. Advance equity and engagement by expanding avenues for employee input and feedback.
4. Raise public awareness of IHR’s work and impact.
5. Strengthen transparency, accountability, and stakeholder engagement by establishing systems for collecting, analyzing, and sharing performance data and client and stakeholder feedback.
6. Implement a standardized Measurement-Informed Care (MIC) system using validated tools with consistent data collection timelines.

Strategic Priority 4

Build towards a stable, sustainable future by cultivating new funding sources and maximizing revenues.

Sustainability Goals

1. Increase nongovernment funding to support IHR’s mission.
2. Maximize revenue earned through existing contracts through ongoing review and management of productivity, utilization, and billing processes.

To learn more about IHR, or to provide feedback to us on this plan, please email us at ihr@healthrecovery.org, or contact us via our website.