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2019–2020

Road Map for the Coming Year

Institute for Health & Recovery (IHR) leaders update our mission and road map every year. This process considers how well our activities correspond with our mission to develop a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting women affected by alcohol, tobacco and other drug use, mental health problems, violence/trauma and HIV/AIDS.

We look for feedback on this road map through our staff newsletter, through our website and social media outlets, and through regular surveys for both staff and clients.

In 2020 IHR will celebrate our 30 year anniversary! We will also:

1. Provide high quality substance use and mental health treatment to families, and high quality training, technical assistance, and capacity building services to service providers.

  • How? We access the most current evidence and information to stay up to date on opioids and how they affect those we serve; and we continue to maintain awareness of other substances, including alcohol and tobacco.
  • How? We focus on serving those with complex needs such as pregnant and parenting women, families involved in the child welfare system, and families affected by FASD. In 2019, we served over 3,000 individuals.
  • How? We see families in their homes and community sites such as schools, health centers and in our community-based, licensed offices; so they don’t need to travel to receive help.
  • And, we hire talented, caring, compassionate staff, and support them in their work. In 2019, IHR staff said, “I want to stay with IHR because of…”
    • “… The people. The inclusivity. The work that my team and all other programs within IHR are doing. I am proud to work for IHR.”
    • “… It’s an organization that values its employees and encourages quality of life and quality of care for those who are served by the organization.”

2. Measure outcomes and demonstrate success.

  • How? We utilize data from our calls, waiting lists, and Electronic Health Records to better understand the needs of our families and how well we are meeting them.
  • How? We ask! Our families receive follow-up surveys and phone calls after treatment to ask how they are doing, and how our services helped them.
    • “[Clinician] helped me realize my strengths that I didn’t know I possessed. She really made me feel good about myself. She really is a blessing,” said one family member.
    • “She allows me to sit with what I am feeling and express things at my own pace. She leads without rushing, and stays present while I move through my emotions. She asks questions to help me unfold and examine my experience.” said another.
  • How? We review all evaluations from our trainings and workshops and incorporate feedback to help us improve our trainings.
    • A 2019 participant in IHR’s training for Tobacco Education Coordinators said: “I think the training was excellent, I can apply this information on my community and my job.”
    • A participant in IHR’s Nurturing Families through Recovery training noted that the trainer “… used simple yet powerful words/metaphors/quotes to help us understand/really make that connection to the topic.”

3. Maintain financial sustainability and achieve growth.

  • How? We have a strong track record of receiving federal grants, state contracts, and donations, as well as contracting with insurance companies for our clinical services. We reach out to current and potential payers to highlight our unique model of family-based clinical services and its positive outcomes. We develop ongoing relationships with our payers to form partnerships that are financially viable and support our work.
    • One funder described IHR in 2019 as the “go-to” organization whose work is always “of the highest caliber.”
    • Another described IHR as “an asset to the funders.”

To learn more about IHR, or to provide feedback to us on this plan, please email us at ihr@healthrecovery.org, or contact us via our website.